Please note pick up and transit times are not guaranteed. Transit time is estimated and does not include the day of pick up or weekends. LTL shipments are not eligible for service failure refunds on the basis of transit delays. Shipments that are time sensitive or need guaranteed delivery dates would require that you request an alternate form of transport. Please contact Customer Service at csr@kdexpress.ca for any guaranteed service requests.

Due to the highly discounted rates provided, Guaranteed Service Refunds will only apply to extreme failures on the carrier's part. The guarantee does not apply when delivery is delayed due to the package not complying with the service restrictions and conditions set out in the carrier's terms and conditions of carriage, from events beyond carrier control (weather delays, customs delays, and/or any shipments requiring special handling) or any shipments moved at shipper's risk of damage/loss.

Please note shipments where KDExpress Insurance has not been purchased are subject to the carrier's maximum liability as established in their terms and conditions of carriage.

REFUNDS - A full refund will be provided if the shipment is cancelled before the end of the scheduled ship date on the condition that the carrier has not already attempted the pick up. Refunds will be posted directly back to the original form of payment.

Disclaimer:

The accuracy of the quote will depend on the information provided at the time of creating the Bill of Lading. This quote will be the basis for the initial invoice. All quotes are subject to change based on actual differences to weight, piece/pallet count, re-classification, shipping dimensions, commodity descriptions, address changes and all other charges that occur during transportation (re-delivery, appointment request, storage, additional services used such as tailgates, etc.) A supplementary invoice will follow the initial invoice to reflect any additional charges.